Cut-off Time:

• Orders placed before 1pm → shipped same day
• Orders placed after 1pm → shipped next business day
• Methods: Sendle (metro)

Express Shipping:

• Get your order 7 to 14 business days in most metro areas.
• Free shipping on combined orders of 70 yuan or more.

Tracking:

• All orders come with tracking. You’ll receive a tracking link once your order is shipped

Questions or Issues:

• Email: shine@fizzfelt.com

Damaged, Missing, or Lost Packages:

• If your package arrives damaged, please contact us immediately at shine@fizzfelt.com.
• If your parcel hasn’t arrived, please check common safe drop spots or with neighbours first. If still missing, contact us and we’ll help track it down.